Customer Service

Speak with a Customer Xperience Representative about general product or service inquiries or issues.


Monday–Friday 8:00 a.m.–6:00 p.m. CST
Saturday 9:00 a.m.–1:00 p.m. CST

1 (800) OUR-BANK

24-Hour Phone Banking

Check balances, make transfers, or check on specific transaction history 24 hours a day with no waiting using our 24-hour automated phone banking system.

1 (888) 877-3311

First-time users will be prompted to create a PIN.

Lost or Stolen Debit Card

Speak with a Customer Xperience Representative to report a lost, stolen, or unauthorized use of your debit card.

1 (800) OUR-BANK

During business hours, you will be connected with City Bank’s Customer Xperience Center for assistance.

After business hours, you will go through a series of prompts that will connect you with our fraud center partner. If the card is lost or stolen, the card will be placed in hot card status and will no longer be available for use. You will then be directed back to City Bank during normal business hours to receive a new card.

Activate Your Debit Card


Call 1-800-290-7893 from the phone number associated with your account to activate your debit card and set a PIN.


City Bank Routing Number 


Contact Us

Please do not send any personal or sensitive information through this contact form via our website. For sensitive inquiries, please contact us at 1 (800) OUR-BANK.